Because of some reasons, you may fail to receive the items. We would take the responsibility and make full refund to you, if the reasons come from us. If the conditions are not like this, we would say sorry to you.
Here, we will give your some examples for reference.
For example:
If the shipping information you give is incomplete, undoubtedly you cannot receive your ordered items. In principle, your ordered items will be returned to Shoespie. We will deduct the shipping cost and return the rest of payment to you.
If you still want to get your ordered item, you should pay for the shipping cost and we will reship it to you.
If your ordered items are held at customs, different situations should be dealt with differently. If the ordered items are held at the customs of our party, we need to make full refund to you. But if the ordered items are held at the customs of customer's party, you should take the responsibility.
If you still have problems, you can contact us or leave message to us. We will deal with them ASAP.
How about the above Shoespie Reviews on the online refund? Hope the above can be so helpful for you, thank you.
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