Ordered a $50.00 pair of flip-flops for my husband, and got them in like two days later. When they were a little too small (my bad) I called to ask for an exchange. They said they would email me a return label. For some reason the email wouldn't come through; so the girl told me, "don't worry about it, just give the flip-flops to someone you know, and we'll send you the new pair free of charge." We received the new flip-flops the very next day and were able to give the other pair to my brother. Both customer service reps I talked to were extremely kind and helpful. This company gets 5 stars! (Not to mention the quality flip-flops.) :)
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